Does Your Business Have The Right Tools?
As we approach the end of the year, I find myself focusing on next years goals and am mapping out the plan for how we can achieve them. As part of this process, I am re-evaluating our existing toolset to see if it has the capabilities I need to execute, manage and measure to my objectives. During this process, I have found that there are both tools that we have outgrown, and some tools that we are not fully leveraging. While the replacement of tools is a lengthy, expensive and risky endeavor, better leveraging the tools we have in place is usually not. We are already paying or have paid for the tool, and the interface is likely familiar. Using a lesser or unknown capability of the existing toolset may be as easy as simply turning it on or requesting a feature from the service provider. It is a good way to get more value from our existing investment.
This capability exists for our customers, as well.
We offer a lot of tools and services that you may not be taking advantage of.
- Customer Portal for direct access to all of your ticket details
- Quickhelp training for assignment of training material or on-demand training snippets for specific tasks
- Disaster Recovery testing
- Monthly Service Reports
These are only a few of the services we provide that our customers have access to but may not have known about. If you have a business technology need, ask us! We are happy to help, and want to make sure that you are getting the most out of your investment with us, as well.
Written by: Scott Wilson - 12/8/2016